Refund policy

Refund & Return Policy (Finland & EU Law Compliant)

Last updated: 2026

Thank you for shopping with us. This Refund & Return Policy follows the consumer protection laws of Finland and the European Union (EU), including the mandatory 14‑day right of withdrawal for distance purchases.

1. Right of Withdrawal (14 Days)

You have the right to cancel your order within 14 days after receiving the product.

If your order contains multiple items delivered separately, the withdrawal period ends 14 days after the last item is delivered.

To exercise your right of withdrawal, please contact us:

Email: [email] Store name: NorDrop Address: [ business address]

You may use the EU withdrawal form, but it is not required.

2. Returning the Product

After notifying us, you must return the product within 14 days.

To be eligible for a refund, the item must be in original condition, unused, and in original packaging. You are responsible for any decrease in value caused by handling the product beyond what is necessary to determine its nature, characteristics, and functioning.

3. Return Shipping Costs

Unless otherwise stated:

  • Customers are responsible for the cost of return shipping.
  • We do not accept cash‑on‑delivery (COD) returns.

If the product is faulty, damaged, or incorrect, we will cover the return shipping cost.

4. Refunds

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, we will refund:

  • The full product price
  • The original shipping cost (only the cheapest standard delivery option)

Refunds are issued within 14 days after we receive the returned item or after you provide proof of return.

Refunds are processed using the same payment method used for the original purchase.

5. No Restocking Fees (EU Rule)

We do not charge restocking fees. EU and Finnish consumer protection laws prohibit deducting fixed fees for returns under the 14‑day withdrawal right.

The only allowed deduction is for actual loss of value caused by excessive use of the product.

6. Items Not Eligible for Return

According to Finnish and EU law, the following items cannot be returned:

  • Custom-made or personalized products
  • Hygiene-sealed items once opened (e.g., cosmetics, underwear, earrings)
  • Perishable goods
  • Digital products already downloaded or accessed
  • Products that cannot be returned for health or hygiene reasons once opened

7. Faulty or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us immediately with photos and your order number. We will arrange a replacement or refund according to consumer protection laws.

8. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: [soon to publish] Store name: [soon to publish] Address: [soon to publish] Phone (optional): [soon to publish]